These Terms of Service ("Terms") govern your use of IS3 Hosting services provided by Next Nova Tech LLC ("we," "us," "Company"). By creating an account or using our services, you agree to these Terms in full. If you do not agree, do not use our services.
You must be at least 18 years old to create an account. You are responsible for maintaining the security of your account credentials. You must provide accurate and complete information when registering. Notify us immediately of any unauthorized access to your account. You are responsible for all activity that occurs under your account.
IS3 Hosting provides shared web hosting, domain registration, and related services as described on our website and in the applicable service descriptions. We reserve the right to modify, suspend, or discontinue any service with reasonable notice, except in the case of emergency or violations of these Terms.
Shared hosting resources are shared among multiple customers. We may impose reasonable resource limits to ensure equitable access. Accounts that consistently use excessive resources — such as high CPU or memory usage that impacts other customers — may be asked to upgrade or throttled without prior notice.
Fees are billed in advance for the applicable service term. By providing payment information, you authorize us to charge your payment method for all fees incurred. All fees are non-refundable except as provided in our 30-day money-back guarantee, which applies to hosting plans only (not domain registrations).
Renewal invoices are sent by email before the due date. You are responsible for keeping your payment information current. Accounts overdue by more than 10 days may be suspended; accounts overdue by more than 30 days may be terminated and data deleted.
We reserve the right to adjust pricing with 30 days' notice to active customers. Price changes do not apply to the current prepaid term.
You may not use our services to:
Violations may result in immediate suspension or termination without refund.
We target 99.9% monthly uptime for our shared hosting services, measured at the network level. Scheduled maintenance, events beyond our reasonable control (including upstream network issues, force majeure), and customer-caused outages are excluded from this calculation.
Service credits are available for downtime exceeding the SLA target. Credits are applied to future invoices and are the sole remedy for downtime. Submit SLA credit requests within 30 days of the incident via support ticket.
We perform automated daily backups on Grow and GrowPlus plans on a best-effort basis. These backups are intended as a disaster recovery measure for our systems, not as a substitute for your own backups. We strongly recommend maintaining independent backups of all data. We are not liable for loss of customer data.
You may cancel your services at any time from your client area. Cancellation takes effect at the end of the current billing period. We may suspend or terminate your account immediately for material violation of these Terms or the AUP, with or without prior notice.
Upon termination, we may delete all data associated with your account. It is your responsibility to retrieve any data you wish to keep before cancellation takes effect.
To the maximum extent permitted by law, Next Nova Tech LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill. Our aggregate liability for any claim arising from your use of the services shall not exceed the fees you paid in the three months immediately preceding the claim.
The services are provided "as is" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
These Terms are governed by the laws of the United States and the state in which Next Nova Tech LLC is registered, without regard to conflict of law principles. Any dispute arising from these Terms shall be resolved in the courts of that state, and you consent to personal jurisdiction there.
Questions about these Terms may be directed to:
Next Nova Tech LLC
Operating as IS3 Hosting
Email: legal@is3hosting.com
Support: Submit a support ticket
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