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Knowledge Base

Step-by-step guides, how-tos, and answers to common questions about your IS3 Hosting account.

Browse by category

Getting started

First-time setup — logging in to cPanel, installing WordPress, and pointing your domain.

How to log in to cPanel Install WordPress in 1 click Point your domain to our servers Upload files via File Manager

Email & accounts

Set up professional email, configure mail clients, and manage forwarders.

Create an email account Set up Outlook or Apple Mail Configure email forwarders Access webmail

WordPress

Installation, staging, updates, and troubleshooting for WordPress sites.

Install WordPress Create a staging site Increase PHP memory limit Reset your WP admin password

Domains & DNS

Registrations, transfers, nameserver changes, and DNS records.

Transfer a domain to IS3 Edit DNS records Change nameservers Add a subdomain

SSL & security

Free SSL certificates, HTTPS redirects, and account security settings.

Install your free SSL Force HTTPS on WordPress Enable two-factor login View security logs

Billing & account

Invoices, upgrades, cancellations, and client area settings.

Update payment method Upgrade or downgrade plan Download an invoice Request a refund

Can't find what you're looking for?

Our support team is happy to help with anything not covered in the knowledge base.

Open a support ticket