IS3 Hosting ("we," "us," or "our") is operated by Next Nova Tech LLC, a limited liability company registered in the United States. This Privacy Policy explains how we collect, use, and protect information when you use our website (is3hosting.com) and services.
By using our services, you agree to the collection and use of information as described in this policy.
Account information. When you create an account or place an order, we collect your name, email address, billing address, and payment information. Payment card data is processed by our payment processor and is not stored on our servers.
Usage data. We collect standard web server logs, including IP addresses, browser type, pages visited, and referring URLs. This data is used for security monitoring and to improve our services.
Support communications. When you open a support ticket or contact us, we retain those communications to provide support and improve our services.
Cookies and tracking. We use essential cookies to operate our client area. See the Cookies section below for details.
We use the information we collect to:
We do not sell your personal information to third parties. We do not use your data for advertising purposes.
We share personal information only in the following circumstances:
We use essential session cookies to operate our client area (authentication, shopping cart, CSRF protection). These are required for the service to function and cannot be disabled.
We do not use third-party advertising or tracking cookies. We do not use Google Analytics or similar services on the client-facing portions of this site.
We retain account information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations and resolve disputes. Support tickets and communications are retained for at least 12 months. Server logs are typically retained for 90 days.
Depending on your location, you may have rights under applicable privacy law, including the right to access, correct, or delete personal information we hold about you. To exercise any of these rights, contact us at the address in the Contact section below. We will respond to verifiable requests within 30 days.
We implement commercially reasonable security measures, including TLS encryption for data in transit and access controls for personal data. No system is perfectly secure, and we cannot guarantee absolute security. If you believe your account has been compromised, contact us immediately.
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, contact us and we will delete it promptly.
We may update this Privacy Policy from time to time. We will notify active customers of material changes by email at least 14 days before the changes take effect. The "Last updated" date at the top of this page reflects the most recent revision.
For privacy-related questions or requests, contact us:
Next Nova Tech LLC
Operating as IS3 Hosting
Email: privacy@is3hosting.com
Support: Submit a support ticket
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